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Frequently Asked Questions:
1.How is my payment protected?
In accordance with the 1992 package travel regulations, all payments for both split contract and package holiday bookings are secured in a UK trust account until after returning to the UK. Your payment is therefore fully protected should the company experience any financial difficulties.
2. What forms of payment do you accept?
We accept payment by all major credit and debit cards, telephone payment and cheque. All online payments are processed via a secure WorldPay site.
3. Can you help with flights?
Many people enjoy the freedom of sourcing the lowest cost flights from their preferred destination, therefore we do not include flights as standard as part of the accommodation package. As we have access to many low cost flights from the UK, we will be happy to arrange this for you if required. Simply contact us with your desired destination details and we will do our best to help you. If you require any assistance with finding the best websites to locate the lowest cost flights, feel free get in touch and we’ll be happy to help.
4. Is breakfast included as part of the accommodation price?
Full details of what is included can be found on the information page of the Hotel. More often than not, breakfast is included.
5. What period of cancellation notice do you require?
If cancelling a booking this must be forwarded to us either in writing or by e-mail. If the cancellation is within the same week of departure please contact us by telephone. Provided we have been made aware of the cancellation within 48 hours of your specified arrival, a full refund will be given.
6. What happens after I have made an online reservation?
After making a reservation, you will be re-directed to a secure Worldpay site to process your payment. Once completed, you will receive an e-mail from Worldpay confirming yor payment. Your booking will then be processed and you will receive a further e-mail containing full booking details and a confirmation number. If you have any queries relating to your existing booking, please make reference to your confirmation number when speaking with an operator.
7. Do you have a brochure detailing accommodation only offers?
As our range of accommodation is now updated several times within the space of a week, it is impossible for us to constantly issue an up to date brochure detailing our latest offers. Along with many other internet accommodation providers, we therefore include all hotel details, pricings and facilities within our website. Should you require further details on a particular hotel or destination please contact a member of the team and we will be happy to arrange this. A separate brochure containing details of our organised tours is available upon request.
8. How long has been Desire 2 Go been running Organised Tours?
Our tours initially began running in 2007, under the banner of Culturescene Ltd. All Organised Tours are now operated exlusively through Desire 2 Go.
For booking queries or for any general enquiries, please contact our customer services team on 0800 0787 584.
Desire 2 Go is a trading name of Culturescene Ltd, Registered in England no 6433028.
Culturescene Ltd is a member of the Travel Trust Association, membership no U5497.
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